Privacy Policy

About this page

This page is maintained by Tip Top Blinds to answer common privacy questions about our website and services.

We use a managed web platform to host this site. Some security and infrastructure protections are provided by that platform, while the data handling practices described here are our responsibility.

Who we are

Tip Top Blinds
ABN 34 165 431 014
46-50 Buckland Street, Clayton VIC 3168
Phone: (03) 9544 4999
Email: info@tiptopblinds.com.au

What information we collect

We only collect information that helps us respond to your enquiry or improve your experience.

• Contact details — name, phone number, email address and suburb when you fill out a form.
• Project details — window measurements, photos, product preferences and property type when you request a quote or use our estimator.
• Booking details — preferred appointment times when you book a showroom visit or consultation.
• Usage data — pages visited, device type and general location from cookies and analytics tools.

Cookies and analytics

We use Google Analytics and Google Tag Manager to understand how visitors use our site. These tools set cookies that collect anonymous data such as pages viewed and time on site.

You can disable cookies through your browser settings. This will not stop you from using the site, but some features may work differently.

Third-party services

We use trusted third-party services to run our business. Each has its own privacy policy:

• LeadConnector chat widget — for live chat and lead capture.
• Calendly — for booking showroom appointments and consultations.
• Buzzlink Connect — for storing enquiry details and managing follow-ups.
• Google Analytics / Google Tag Manager — for website usage tracking.

We only share the information needed for these services to function. We do not sell your personal information.

How we use your information

• Respond to enquiries and provide quotes.
• Schedule showroom visits, measure-and-quote appointments and installations.
• Send follow-up information by email, SMS or phone where you have agreed.
• Improve our website, products and customer experience.

Data retention and security

We keep your information for as long as needed to provide our services, respond to your enquiry, or as required by law.

We use reasonable administrative, technical and physical safeguards to protect your data. No online system can be guaranteed completely secure, so we encourage you to use strong passwords and keep your devices up to date.

Your rights

You can ask us to access, correct or delete the personal information we hold about you. To make a request, contact us at info@tiptopblinds.com.au or call (03) 9544 4999.

Updates to this policy

We may update this policy from time to time. The effective date at the top of the page shows when it was last reviewed.